Orchestrate Healthcare – 100% Positive Client Commentary

Orchestrate Healthcare has earned 100% Positive Client Commentary and placed 2nd in the Top 20 Best in KLAS Awards for Technical Services in 2009.

KLAS independently monitors vendor performance through the active participation of thousands of healthcare organizations and releases a ‘Top 20 Best in KLAS’ award annually on December 15. 

Clients who have used Orchestrate Healthcare’s services during the year are invited to anonymously submit their feedback to KLAS.  A sampling of the quotes is below by category of criteria.  Further comments can be read at www.KLASresearch.com

People and Knowledge - Positive

9/2008
Orchestrate Healthcare does a great job. They say exactly what they are going to do, and then they do what they say. They are very responsive, and I find them to be extremely price competitive. The quality of the resources they have is just excellent.

9/2008
Orchestrate Healthcare really picked up on our new tool quickly. We could not find anyone who knew our old system. The resource we got from Orchestrate Healthcare was awesome.

Tools and Methodology - Positive

8/2009
Orchestrate Healthcare has technical expertise. That is their primary strength. They know Java CAPS very well. They provide us with the architectural direction that we need and tell us how to lay out the product and how to bridge it between our current middleware platform and the new platform.

6/2009
Orchestrate Healthcare was very flexible. They helped us with skills that we did not have internally, and they did some cross-training. They also provided production support for us as well as development.

Project Results - Positive

10/2009
In our EMR implementation, we had a hodgepodge of consultants creating interfaces from different companies, since we didn’t have a staff here. It was a mess, so we started to build our own staff, but that didn’t pan out, so we were really behind the ball. We were several months behind schedule when I heard about Orchestrate Healthcare, who specializes in healthcare interface work and integration. We talked with Charlie and told him exactly what we wanted and that we were on a crunched timeline. Charlie gave us one person who came in to scope things out, and he was very good. We asked for more, and we ended up getting several more people in our shop. Those people worked for about five months to fix the MPI. They got the entire thing loaded and fixed all of our backload and results interfaces. They also got all six months of backload results loaded and fixed all of my go-live interfaces in TDS, Invision, and SCM, and got us up and live. It was a phenomenal feat, considering I was thinking of delaying it for three or four months.

10/2009
Orchestrate Healthcare did what they said they were going to, and if it was not clear and became vague later on, they fixed it. They always made things right.

10/2009
Orchestrate Healthcare not only met the timelines, but they uncovered so many problems in our MPI that without the kind of experience that they had, we would have had to spend months trying to figure out what was going on with the MPI. I have to give it to Charlie. He brought in a top-notch, Navy Seal kind of a team. These people worked around the clock. I spent a lot of money, but they worked around the clock, fixed everything, and got us on track. Looking back on all the problems that they found and fixed, I don’t know how we would have gotten here without them.

1/2009
Orchestrate Healthcare helped write, manage, and convert our interfaces and was a real partner throughout the process.

1/2009
Orchestrate Healthcare has been great. They have been extremely easy to work with. We told them what our need was and what we could afford. They worked with us to make it happen.

ROI and Cost - Positive

10/2009
Orchestrate Healthcare was expensive only because of our compressed timeline and the number of hours they had to put in. However, we got very experienced, top-notch people at a fraction of the price that I would have had to pay Eclipsys for such a skill set.

8/2009
Orchestrate Healthcare’s resources are willing to relocate. They do a good job of capping expenses in that regard. I have not seen that from any other firm. Cost control is very good from Orchestrate Healthcare.

Future Outlook - Positive

9/2009
We do not have anyone on staff to do any eGate work, so we brought Orchestrate Healthcare in to help us with server administration and map building. They set up the interfaces on our server either in test or production. We also call them when we do not know what to do.

 About Orchestrate Healthcare

Orchestrate Healthcare offers expert consulting services for healthcare technical services projects, working alongside internal IT department staff to provide technical expertise, project management, project methodologies, and process improvement. They have proven IT and healthcare expertise and a demonstrated knowledge of the competitive marketplace that enables them to bring their customers the best solutions.